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Help

Here are a variety of "information snippets" that may help you in dealing with issues, problems and simply understanding some background information.


Index


 Registration, Membership, Username, Passwords

Initial Registration as a
Member or Registered Visitor

To join the ATAA please register on the Website, via the Register button on the top right corner of every page. Why not register now?

Different membership categories along with “no charge” registrations. For paid membership there are multiple payment options. The registration process allows you to select a Username (up to twelve characters) and your own password (a minimum of six charachters including one upper case, one lower case, one number and one special character).

The registration pages have explanatory “help text” attached to each field. Some fields are optional, others are required. Feel free to explore the registration pages, you can always abandon the process at any time.

After you complete the registration page you will get automated emails to confirm you registration and any pending payment processes. Payment options include Auto Renewal (via PayPal), Credit card, PayPal (single payment), Bank transfer or cheque. As your subscription renewal date approaches a reminder email will be sent to you. If you have previously selected an “Auto Renewal” option an email will always be sent to remind you, you will always have the option of changing your details.

 

Membership Renewal (or Upgrade)

Please renew your membership on the website.

Members can renew their subscriptions three month before expiry and when renewal is overdue. You can upgrade your membership category at any time.  Upgrade options are shown on the website. Any changes of membership to a different category, where there is a subscription difference, are adjusted automatically on a pro-rata basis.

Payment options include Auto Renewal (via PayPal), Credit card, PayPal (single payment), Bank transfer or Cheque.

To renew your membership logon to the website then go to the menu item: Membership > Manage Your Membership > Update Your Subscription. (If you have forgotten your Username or Password, see the help topic below.)

 

Subscription Auto Renewal

 Our preferred method of subscription is Auto Renewal (via PayPal). We will automatically send you a reminder email before the auto-renewal date, so you remain “in charge”. If you are not yet a user of PayPal it is a simple signup process, and you can connect your PayPal account to either your Credit Card or Bank account (or both). Go to the website: PayPal.com/au/home for details.

 

Registered Visitor-
Upgrade or Renewal

Registered Visitors can upgrade to a Membership category at any time. To upgrade your status, logon to the website then go to the menu item: Membership > Manage Your Membership > Update Your Subscription. (If you have forgotten your Username or Password, see the help topic below.)

Registered Visitor status expires after 12 months but may be renewed as often as you wish.

 

Forgotten Username and/or
Password

If you need to recover your user access to the website it is a simple process:

Forgot

 

  • If you need a reminder for your Username:
    • Enter the email address you have registered with the ATAA. This email address will be on any email sent from the ATAA website.
    • The Username you have registered will be sent to you.
  • If you need a new Password:
    • Enter both your Username and your ATAA registered email address.
    • A new password will be generated and sent to your email address
  • Copy the password provided (and then paste it into the Password field on the Login screen).
  • You can then logon. Please then update the temporary password with something you will remember  (see "Changing you Username and/or Password" following).

Note: The ATAA Administrator can assist if you cannot find your registered email address and/or your Username, simply send an email with you name and address to

 

Changing your Username and/or
Password

You are always able to change your Username and/or Password to something that has meaning for you.

To change username and/or password, login to the website: go to menu item: Membership > Manage Your Membership > Edit Your Profile.

A proposed new Username is tested immediately.Your Username must be no more than 12 characters and must also be unique on the website.

Your Password must be at least six characters. It must contain at least one uppercase letter, one lowercase, one number and one special character. When you change your password, you need to enter your current password and then your new password twice (to protect against a typo).  If you have a temporary password it is a good idea to use "copy and paste".

 

Reviewing and updating your
membership details

Your membership records are private to you and the management of the ATAA. We ask you to occasionally review the details held and update any changes in email address, residential and postal address etc. We also record your preferences for Newsletter and Chapter/SIG notices. Some records such as qualifications and Conference attendance are managed by our Administration. This information is displayed to you but can only be updated via the Administrator. If you note any errors, please advise the Administrator via email to: Membership@ATAA.asn.au

 

  Website Usage

Preferred Operating System The ATAA website is designed to work well on the Microsoft Operating systems from Vista onwards. It should work well on all other operating systems but this has not been tested.
Preferred Browsers Mozilla Firefox and Google Chrome are preferred with all all versions from early 2015. Current Microsoft Internet Exporer (in 2015) will also work well, however Microsoft do not fully follow standard W3 protocols so there may be small issues from time to time.
Designed Screen sizes The website is designed to display best on screen sizes of 1280 x 768 and larger. A screen of 1920 x 1280 is ideal.
Mobile Phones The website is designed to be responsive and re-size to lower screen sizes including tablets and mobile phones.  This enables users to reads standard pages.  Some pages (typically member registration) are unsuitable for small screen sizes.